This document describes how COLMINK works in relation to your data and your use of the service.
COLMINK gives your business a public page and turns the orders your customers start there into clear, structured messages that arrive in your WhatsApp. It is a tool for organising orders. It is not a marketplace, it does not sell your products, and it is not a party to the sale between you and your customer.
COLMINK does not process payments between you and your customer, does not hold their money, does not deliver goods and does not guarantee any sale. Payment and delivery are agreed directly between you and the person buying from you. Order values shown in the platform are estimates of orders started, never confirmed sales.
You need an account to create a store. Keep your password to yourself and tell us promptly if you believe someone else has access. You are responsible for what happens through your account, including anything done by administrators or operators you invite. You must be at least 18 years old and able to enter contracts to open an account.
Your products, prices, descriptions, photographs and messages are yours, and you remain responsible for them: that they are lawful, accurate, that you have the right to publish them, and that you meet the obligations you owe your own customers, including consumer, tax and product-safety law where you operate. You grant COLMINK only the permission needed to host and display that content on your store and, if you take part, in COLMINK Explore.
Everything published through COLMINK must follow our Acceptable Use Policy. COLMINK may review, investigate, restrict, hide or remove content — and, in serious cases, suspend a store — to enforce these terms and our policies, to protect the safety of people, to comply with the law, and to protect the platform and its users. Enforcement is a decision made by a person, recorded with its reason; no automated signal and no volume of reports changes your content by itself. When your content is affected we tell you what was affected and on what ground, and you may appeal the decision through your dashboard. We never disclose the identity of a person who reported content.
Your store's public address is always www.colmink.com/youraddress and stays the same on every plan. Paid plans let you hide the COLMINK brand from your store pages, and higher plans also from the order messages; that does not change the address and does not transfer ownership of the domain, which remains COLMINK's.
Paid plans are prepaid for the period you choose and do not renew automatically unless you enable that and the payment method supports it. The price you see at checkout is the price charged, in the currency shown, taxes included. A payment receipt is issued for every approved payment; it is proof of payment, not a tax invoice.
Moving to a higher plan takes effect immediately and replaces the remainder of the old plan. Moving to a lower plan is scheduled: nothing is charged at that moment, you keep the current plan until the end of the period already paid, and renewing then costs the lower plan's own price. Because paid periods are prepaid and start immediately, payments already made are non-refundable except where the law grants you a right we cannot exclude.
When a paid period ends without renewal, the store moves to the Free plan. Nothing is deleted: products beyond the Free limits stop being shown publicly and reappear exactly as they were if you upgrade again.
We work to keep the service available and to warn you before planned interruptions, but we do not promise uninterrupted service. Maintenance, provider failures and events outside our control can interrupt it. There is no contractual service level. If an interruption caused by us lasts more than 24 consecutive hours, your only remedy is a credit on the paid plan, proportional to the time lost, except in cases of wilful misconduct or gross negligence on our part. You can always cancel whenever you want.
You can delete your account whenever you want in the settings. We may suspend or terminate an account that violates these terms or the Acceptable Use Policy, or when the law requires it. When we do, we tell you the reason in writing; if we end the agreement for any other reason, we give at least 30 days' notice. We may act immediately in cases of repeated infringement, risk to other users or legal obligation. When an account is deleted, the records we are required to keep for accounting or legal reasons are stored separately for the period required by law, and nothing else is kept.
COLMINK is provided as it is. To the extent the law allows, we are not responsible for lost profits or for disputes between you and your customers. Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence. We are not responsible for unauthorised access caused by a weak or shared password, by people you invited, by your devices or your WhatsApp account, or for data you exported from the platform. For the security of the platform itself, we are responsible.
COLMINK may use artificial-intelligence-assisted or generative tools in the creation of certain visual, design, marketing or supporting materials used by the platform. This does not apply to content you upload: your store's photographs, descriptions and other material remain yours and your responsibility under these terms.
If you give us ideas or request features, we may use them freely, with no obligation to build them or to pay you for them. Everything we develop, even at your request or with your payment, is the property of COLMINK, is available to anyone whose plan includes it and is not exclusive, unless a separate written contract says otherwise.
When you verify your store's WhatsApp you accept that COLMINK sends you service notices on WhatsApp: the verification confirmation, notices about your account and your store, and support replies. News and offers on WhatsApp only with your express consent, given separately and revocable at any time. We never share your number with third parties.
We may update these terms. Changes are communicated at least 15 days in advance, except where a legal obligation or a security risk requires less, and, where the law requires it, we ask you to accept them again. These terms are governed by the law of Portugal, without prejudice to the mandatory protections of the country where you live.
The service is operated by Panóplia Positiva Unipessoal, Lda. You can reach us at [email protected].
COLMINK is a product of OneSevenOh Innovations, operated by Panóplia Positiva Unipessoal, Lda.
In the event of a consumer dispute, consumers may turn to an alternative dispute resolution entity. In the absence of a regional entity competent for the operator's registered office, the CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo — has subsidiary competence. The up-to-date list of ADR entities is available on the Portuguese consumer portal. (Law 144/2015)